With Patient Centered Medical Home (PCMH) and Specialty Practice (PCSP) Assist & Sustain coaching strategies, we work with you to create workflow processes that successfully coordinate care with primary-care colleagues and other specialty providers, and meet established targets for timely access to care and continuous quality improvement. Our PCMH / PCSP Practice Coaches are PCMH-CCEs (Certified Content Experts) collaborating with 200+ primary care locations, physician practices, and school-based health centers to successfully achieve and sustain their PCMH recognition.

Quality First Healthcare Consulting will work collaboratively as a member of your project team to help you achieve Patient Centered Medical Home (PCMH) recognition from the National Committee for Quality Assurance (NCQA) and other accrediting and certifying organizations.

Quality First Healthcare Consulting will work with you to achieve NCQA Patient Centered Specialty Practice (PCSP) recognition, creating workflow processes that successfully coordinate care with primary-care colleagues and other specialty providers and meet established targets for timely access to care and continuous quality improvement.

Services we provide include:

  • On-site and/or web-based staff training and technical assistance in interpretation of the NCQA Patient Centered Medical Home (PCMH) or Patient Centered Specialty Practice (PCSP) Standards.
  • Assistance with coordinating PCSP quality improvement standards to MACRA (MIPS/APM).
  • Completion of a gap analysis to identify areas of deficiency with meeting NCQA PCMH or PCSP elements and factors.
  • Development of a customized project plan to achieve PCMH / PCSP recognition.
  • Project management oversight through regular communication and project facilitation.
  • Assistance with redesign of staffing models to maximize clinical and non-clinical resources to support PCMH / PCSP transformation.
  • Document preparation readiness for NCQA's survey tool upload from the NCQA PCMH / PCSP surveyor perspective.
  • A mock review prior to survey submission.
  • Support for random audit response requests.

Additional benefits of PCMH Assist and PCSP Assist include:

  • Enhanced Systems Performance
  • Improved Patient Outcomes
  • Efficient Care Coordination

We understand your ability to sustain your Patient Centered Medical Home (PCMH) or Patient Centered Specialty Practice (PCSP) approach to care delivery is vital in assuring continued practice efficiencies and care effectiveness as well as success in optimizing reimbursement advantages in a value-based system.

Once you have achieved PCMH or PCSP recognition, QFHC's Practice Coaches will continue to work collaboratively with your health center to help you sustain your PCMH/PCSP shared care model, maintain your PCMH or PCSP recognition from the National Committee for Quality Assurance (NCQA) or the Accreditation Association for Ambulatory Health Care (AAAHC), and leverage your success.

Services we provide include:

  • A comprehensive SWOT analysis to identify areas impacting your ability to continually meet your PCMH / PCSP criteria.
  • Project management oversight through regular virtual check-in communication and project facilitation.
  • Communication of PCMH / PCSP changes within your accrediting or recognizing entity.
  • Assistance with your annual NCQA reporting requirements.
  • Assessment of and redesign assistance with staffing models and workflows to maximize clinical and non-clinical resources to support PCMH / PCSP transformation.
  • Assessment of PCMH / PCSP policies to verify continued compliance with NCQA criteria.
  • Assessment of Quality Improvement activities to ensure progress toward goals is achieved.
  • Discussion and strategies for developing a business case for marketing and/or return on investment reporting for stakeholders.
  • A customized plan to identify actions needed to sustain PCMH / PCSP recognition.
  • A mock review prior to renewal and/or reporting requirements.

Our clients include hospital-owned provider groups, accountable care organizations, academic institutions, rural, urban, large, and small practices, and Federally Qualified Health Centers (FQHC).