QFHC Leadership

Candace J. Chitty
Candace J. Chitty
CPHQ, PCMH CCE President & CEO and Co‑Founder

Candace J. (Candi) Chitty, RN, MBA, CPHQ, PCMH CCE President & CEO  Candace Chitty is President and CEO of Quality First Healthcare Consulting, Inc. (QFHC) and Chief Operating Officer for Quality First Management Solutions, Inc. (QFMS). Starting her consulting business in 2001 with a focus on National Committee for Quality Assurance (NCQA) accreditation project management, she has expanded her management consulting over the past 18 years to provide consulting services to Federally Qualified Health Centers (FQHCs and FQHC-LAL), health plans, physician practices, accountable care organizations (ACO), hospital systems, state and federal funded health care programs, and information technology companies. She has been instrumental in the design of the PolicyPLUS™ cloud-based software platform and the HRSA ongoing compliance software, Total330™

Through her leadership, organizations have achieved effective and sustainable results in the quality of health care they deliver by making improvements in coordinating and improving the utilization and quality of care and services, redesigning care delivery systems toward patient centered care, developing population health management programs, performance measurement and CQI, regulatory compliance, outcomes measurement and reporting. 

Candi brings over 32 years’ experience having held staff, management, and executive level positions in hospitals, physician groups, home health agencies, and health plans. Ms. Chitty has worked with HRSA’s grantee programs since 2003 in the roles of grant reviewer, Healthy Community Access Program (HCAP) evaluator, clinical services technical assistance (TA) expert, FTCA application reviewer, FTCA TA consultant, and FTCA coach, special projects consultant, and operational site visit consultant. In 2009 she joined NCQA as an external consultant reviewer conducting the review process for numerous NCQA products including Health Plan Accreditation, Case Management, Case Management Long Term Support Service, Credentialing Vendor Organizations, and Patient-Centered Medical Home.

Ms. Chitty holds a Master’s Degree in Business Administration in Health Care Management, a Bachelors’ degree in Nursing, and a National Certification in Healthcare Quality. She is a certified content expert in PCMH and is a Certified HIPAA Compliance Officer (CHCO) from the American Health Institute of Healthcare (AIHC).

She is an active member of the Case Management Society of America, (CMSA), the National Association of Community Health Centers (NHCHC), the Medical Group Management Association (MGMA), and a member of the NCQA PCMH Congress Steering Committee.

Other key accomplishments include:

  • Developed and successfully implemented Emergency Department Diversion Programs in three states by building collaborating partnerships between hospital systems and community health centers.
  • Lead designer of rule-based care management software for the leading provider of software solutions for collaborative care management.
  • Developed the on-line advanced technical certificate (ATC) in Case Management for the largest community college in the United States.
  • Developed a risk based integrated population health program model deployed to Physician Hospital Organizations (PHOs) and self-insured employer groups.
  • Lead designer of PolicyPLUS™, an online compliance management software application featuring document, credentialing, and quality management capabilities.
Randal F. (Randy) Chitty
Randal F. (Randy) Chitty
Vice President, COO, and Co-Founder

Randal F. (Randy) Chitty is Vice President, COO, and co-founder of Quality First Healthcare Consulting, Inc. (QFHC) and President, CEO, and co-founder of Quality First Management Solutions, Inc. (QFMS).  Mr. Chitty is a pioneering, resourceful executive with over 30 years of hands-on experience with Fortune 500 companies.

Mr. Chitty holds a BA in Finance from the University of South Florida's College of Business Administration.  Mr. Chitty was instrumental in the development, internal growth, and success of a company in the energy sector that sold in 2012 for $1billion.  He has demonstrated the ability to listen to the client, identify their needs, and develop effective solutions that meet their goals and budget.  His ability to build trust and respect, and deliver outstanding solutions for each client is the hallmark of QFHC.

Bonni Van
Bonni Van
Senior Associate Consultant

Bonni Van, RN, MBA, PCMH CCE, brings over 25 years of experience to our healthcare industry. Ms. Van holds a Master's Degree in Business Administration in Health Care Management, and a Bachelors’ degree in Nursing.

Ms. Van has been working as a clinical consultant focused on the Federally Qualified Health Center (FQHC) model of care for over 15 years. She also provides clinical expertise and technical assistance to FQHCs during Operational Site Visits (OSV). This includes performance analysis review and root cause discussion of targeted health center UDS measures leading to identification of action steps and plan for improved performance. Additionally, Ms. Van acts as an Operational Site Visit (OSV) coach helping health centers prepare for upcoming OSV’s, including gap analyses, documentation preparation, staff training, and overall health center readiness preparedness.

Other areas of expertise include positions with NCQA as a PCMH evaluator and health plan surveyor. She has held positions with health plans, pharmaceutical sales organizations, technology firms, online faculty, home health, and hospice. She is highly experienced in the areas of Care Management, Disease Management, quality improvement, medical record review, strategic operations including start-up expertise, governance, team building, and facilitation. Her consulting experience includes market research, policy & procedure development, time & work analysis, medical record auditing, case management curriculum design, care management design & implementation, PCMH survey readiness and providing technical assistance to community health centers. She enjoys working with primary care providers to improve workflow and overall efficiency.

Bonni is a NCQA PCMH Certified Content Expert (PCMH-CCE) and a Health Plan Surveyor and PCMH evaluator for NCQA.

Erin Varela
Erin Varela
Senior Associate Consultant

Erin Varela, MHS, OTR/L, PCMH-CCE, brings 15+ years of experience in healthcare to QFHC.  Mrs. Varela received her Master’s degree in occupational therapy from the University of Florida in 2001.  She has primarily worked in skilled nursing facilities and continuing care retirement communities providing direct patient care as well as managing large therapy departments.  Mrs. Varela has served as a consultant to retirement communities, offering expert advice in home modifications for falls prevention.  As an occupational therapist, Mrs. Varela has advanced knowledge of American Disabilities Act (ADA) guidelines for creating a medical office space that accommodates persons with disabilities as well as optimal patient flow maximizing patient-centered team based care. 

Erin is a NCQA PCMH Certified Content Expert (PCMH-CCE) and a contracted reviewer for NCQA.

Valerie Butt
Valerie Butt
Associate Consultant

Valerie Butt, CPA, brings 25+ years of experience in finance for the healthcare community, specializing in Federally Qualified Health Centers. With a BS/BA in Accounting from Old Dominion University, Norfolk, VA, she is an experienced healthcare executive and CPA.

Ms Butt has held positions in hospitals, multi-specialty primary care practice, surgical practice and home health. As a former CFO Ms Butt has the ability to provide all financial management aspects of Bureau of Primary Care Section 330 Grantees including program requirements / compliance, internal & external reporting, cash flow management, financial analysis, systems implementation, internal controls, billing & collections, accounts receivable, and grants management. Valerie's consulting experience includes program assessment, Financial Recovery Plans, mentoring, and training.

Valerie has provided training and speaking engagements for numerous PCAs including IL Primary Health Care Assoc., VA Community Healthcare Assoc., Mid Atlantic Assoc. of Community Health Centers, and the Bureau of Primary Care. The founding CFO at Hampton Roads Community Health Center, Ms. Butt is also a former Treasurer of the Community Care Network of VA.

Karen S. White
Karen S. White
Associate Consultant.

Karen White, CPA, has a BA in accounting and is a CPA. She has completed the AICPA Forensic Accountant Certificate Program. Karen is an expert financial health care consultant with over 20 years of experience working directly with community health centers.

Karen specializes in medical practice management, financial management, mentoring/coaching, board training, community health, risk assessment, and strategic planning in a healthcare environment. Karen participates with the U.S. Department of Health & Human Services (HHS), Health Resources & Services Administration (HRSA) to provide technical assistance and operational site visits across the United States and US territories.

As a former CFO, Karen has the ability to provide project start-up/planning and oversight, personnel management, accounting, mentoring, governance, budgeting, and logistics services.

A. Irving Koehler
A. Irving Koehler
Associate Consultant

A. Irving (Irv) Koehler, MBA, BSN, RN, CPHQ, CPC, brings 41 years of experience working in the healthcare industry. Mr. Koehler has a Master’s in Business Administration, and a Bachelor’s of Science Degree in Nursing. He is a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional Coder (CPC).

Mr. Koehler has expertise in URAC and NCQA standards and is a NCQA surveyor. He has a vast knowledge and skill set in leading successful HEDIS outcome measure reporting. He can apply innovation to data collection, maintenance, and clinical program structure to maximize impact of outcome measures.

Mr. Koehler’s experience includes Medicaid and CHIPRA application and projects in Florida and Tennessee, managed care experience in population health management, provider appeals, credentialing, operations, and quality management for insurance plans with multiple HMO and PPO products with over 2 million members.

Tracy N.  Perkins
Tracy N. Perkins
Associate Consultant

Tracy N. Perkins, CPA, is a licensed CPA with 20+ years of experience in healthcare finance, including 10 years as a Chief Financial Officer for two community healthcare centers. She has worked in both for-profit and not-for-profit healthcare sectors at entities such as HealthSouth Corporation (now Encompass), Baptist Health Systems, and the University of Alabama.

Ms. Perkins currently provides consulting services to Federally Qualified Community Health Centers (FQHCs) and FQHC’s seeking look-a-like designation. She conducts operational site visit (OSV) financial reviews, and reviews grant applications for the Health Resources and Services Administration (HRSA). Tracy currently serves as a patient reviewer, mentor, and Ambassador for the Patient Centered Outcomes Research Institute (PCORI). She was a principal investigator and grant manager for two PCORI “Pipeline to Proposal” grants to engage researchers, patients, and stakeholders in a project concerning West Nile Virus.

Ms. Perkins obtained a BBA in Accounting from the University of Georgia and an MBA from the University of Alabama in Birmingham. Perkins currently resides in Northport, Alabama.

Jared M. Pollick
Jared M. Pollick
Associate Consultant

Jared M. Pollick, BA, MBA, has extensive Federally Qualified Health Center (FQHC) experience including 9 years and counting as a health center CEO.

Mr. Pollick provides consulting services to numerous health centers nationwide via operational site visits (OSV), and technical assistant (TA) assignments for HRSA. Mr. Pollick reviews Federally Qualified Health Centers (FQHC) compliance with the Operations Manual and the 93 program elements. Mr. Pollick has a decade of experience as a health center officer with responsibilities that include the development of organizational policies, development operating budgets, board training, providing operational guidance to members of the medical, dental and behavioral staffs.

Areas of expertise include Information Technology (IT), Quality Improvement (QI/QM), Recruitment & Retention, Personnel Management, Administration/Governance and Emergency Preparedness Planning.

Jared M. Pollick
Catherine Jones
Associate Consultant

Catherine Jones, RN, BSN, is a registered nurse with more than 35 years’ experience in health care. This includes practicing in hospitals, third party administrator organizations and Federally Qualified Health Centers. Catherine received her BS degree in Nursing from Regis University, Denver CO, graduating magna cum laude. She is a member of Sigma Theta Tau International Honor Society of Nursing.

After many years in hospital settings, Ms. Jones practiced at a multi-site FQHC for 14 years. Under her leadership she was instrumental in achieving NCQA PCMH recognition, developed a comprehensive Quality Improvement program, and implemented strong Peer Review, Risk Management and Corporate Compliance programs. She was responsible for oversight and management of organizational policies and procedures, the FTCA program and compliance with HRSA/BPHC requirements.

Since 2014, Catherine’s consulting services have focused on providing HRSA/BPHC/FTCA TAs and OSVs, FTCA site visits and application reviews, and interim quality improvement director services. Catherine is committed to comprehensive quality improvement through improved education of staff, development of integrated health care teams, optimizing organizational functions, and use of comprehensive policies and procedures.