QFHC addresses the challenge of today's health care with its model of performance management. Performance management is the art of formulating key organization goals, developing the strategies and methods to be used, refining goals into specific measurable objectives, managing those objectives, measuring the results achieved, and modifying strategies and methods based upon the outcomes realized. QFHC's customized programs help your organization improve services, optimize outcomes and make the most efficient use of your resources while complying with state, federal, and accreditation standards. Examples of services provided include:

• Identifying "critical elements" that act as base standards required to ensure all consumers receive quality care and service.
• Facilitate a team-planning meeting to establish outcome-based performance measurements.
• Develop processes to monitor the effectiveness of current procedures.
• Design customized outcome measurement projects and corresponding tools for collection and management of data.
• Provide technical assistance to facilitate integration of performance management techniques into operations.

Efficient, natural workflow is essential to cost effective operations while maintaining quality care and services. QFHC helps organizations reorganize around core processes. Work flow studies are conducted through interviews, document review, and observation to identify opportunities for improvement. A gap analysis is developed and reviewed with the organization's management team, then in collaboration with management and staff new processes are developed. Operational testing is completed around reorganized processes to prevent inefficient manual processes from becoming inefficient automated ones.

QFHC assesses the organizations accreditation readiness using a strengths-based approach. A baseline analysis is developed for review by the organization's management team and through this collaborative process an accreditation project plan is generated. QFHC's scope of accreditation services includes:

• Survey readiness assessment and planning
• Project plan development and implementation
• Project management
• Develop policies and procedures
• Review/design clinical and service quality improvement activities
• Coordinate and manage day-to-day project plan activities
• Survey presentation preparation/supporting documentation
• Post accreditation management of compliance with standards

QFHC has extensive knowledge and experience in the quality improvement process. Examples of services provided include:

• Development/assessment of committee structures for oversight of quality of care and services.
• Facilitate organizational integration of quality improvement through internal coordination and communication processes.
• Development/assessment of an organization's quality improvement monitoring system.
• Provide technical assistance in generating quality management reports for committee and governing board presentations.

 

QFHC's experience in the development of start up programs and products significantly reduces the amount of time it takes and risk involved in moving a concept into reality. Examples of services provided include:

• Develop policies and procedures.
• Design program models.
• Develop program descriptions, work plans, and evaluations.
• Develop and complete a business plan.
• Develop marketing strategies.
• Write job descriptions.
• Conduct on-site staff training.